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Troubleshooting FAQ
My Yale Smart Indoor Camera will not connect to my Wi-Fi network?
Please make sure that your router is using 2.4 GHz frequency, Yale Smart cameras do not support 5 GHz Wi-Fi networks.
My Yale Smart Indoor Camera keeps disconnecting from my Wi-Fi network, why?
Try to move your camera and router closer to each other. If you are using a mesh network, please make sure that the camera is connecting to the closest mesh node..
I have forgotten my user / account password to the Yale Home app?
You can reset your password in the app by choosing the Forgot Password function on the login screen.
or alternatively via the online account management portal link here
How do I restart my Yale Smart Indoor Camera?
You can do this from within the settings menu in the Yale Home app or you can do this via the camera itself.
From the Yale Home App: Press the gear icon to navigate to the settings page, scroll down to utilities and select restart device. This will restart the camera remotely, the camera will begin blinking green when it has been successfully restarted.
From the Yale Smart Indoor Camera: Press the button on the rear of the camera for one second then release, the camera LED will glow red followed by a flashing green led once the restart is successful.
How do I perform a hardware reset of the Yale Smart Indoor Camera?
A hardware reset returns the Yale Smart Indoor Camera back to Factory settings, but maintains the existing registration to a users account. On the back of Yale Smart Indoor Camera you will find a button, press and hold that button for approximately 12 seconds until you hear a bleep sound, you can then release the button. The camera LED will follow a sequence of solid red, red/green flashing and finally a constant blinking green, this indicates that the camera has successfully reset and re-booted.
If the Yale Smart Indoor Camera has been assigned to a users account, the hardware factory reset does not remove the camera from the ecosystem, data and recorded video will remain in the Yale Home app/cloud as well as the cameras registration to the users account. After a hardware factory reset, the camera can be set up again to a new home Wi-Fi network, but only with the same user account as it is registered to. To set up the Yale Smart Indoor Camera to a new user account, the owner account linked to the camera needs to unregister the device (SETTINGS>UTILITIES>REMOVE DEVICE ) in the Yale Home app. This means for example, that a stolen camera can't be onboarded and registered to a new account.