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Support for Yale SR Smart Home Alarm
In our download center you can download manuals and other important documents that concern our products.
Getting Started
How do I install my Yale Smart Home Alarm?
Please click on the image to view a step-by-step video of how to install a Smart Home Alarm.
What height should I position my PIR's for optimum performance?
Please click on the image to view a step-by-step video of how to install a Smart Home Alarm.
Smart Hub mounted on the wall or flat surface?
The Smart Hub can either be free-standing, vertically or horizontally on a flat surface with access to a mains socket and broadband internet router.
Or, it is also suitable for wall mounting - see the manual for instructions.
What Yale app do I need to download?
Ensure that you’re connected to the Internet and download the Yale Smart Living Alarm app on your iPhone, or via Google Play Store if you’re an Android user.
Support for Getting Started
Everyday Use
How do I add an accessory to my Smart Home Range System?
Accessories can be added to the Smart Home Range System via the app.
View more
How will I be alerted if the alarm has been triggered?
You can choose how you wish to be alerted. Options include e-mail alerts or text alerts, as well as push notifications via the app.
To manage your notification settings, go to "Settings" > "Users" > "Notification Settings" in the Yale Alarm App menu.
Troubleshooting
I can’t register my Smart Home Alarm Range System to the app?
You have 3 hours from the time you turn on and connect the hub to the Internet to register the app.
I haven’t set up my app within the 1-hour setup window. What should I do?
Disconnect the power supply from the hub, and switch off the backup battery. Wait 10 minutes and reboot.
My keypad will arm but not disarm the system?
This is because the keypad hasn’t been initialized. Please remove the keypad from the system in the device settings menu, then initialize the keypad as follows:
1. Press panic button A, then 0000
2. The LED will flash continuously on the Key Pad
3. Press panic button A, followed by 7
4. Press disarm twice
Why does my alarm trigger as soon as I enter my property?
This is because your settings via the app are set to do this as a default. To change this, please see the images below.
FAQs
How often will I have to change the batteries in my alarm system?
Batteries should last for 18-24 months. To change the batteries in your accessories, go to the App and select the device that needs new batteries, and follow the battery change instructions.
To Product Support
I have a shed/garage, will I be able to use a detector in this location?
Yes, providing it is within 30m of the Smart Hub. We recommend using the PIR detector to protect the area.
To Product Support
What happens if the Internet goes down?
The alarm will remain in the state it was before the Internet went down.
To Product Support
How many accessories can I add to my Smart Home Range system?
The alarm will remain in the state it was before the Internet went down.