The Yale Smart Keypad Once you set the keypad up, follow the steps below to find, update, and use your personal Entry Code.

To find your Personal Entry Code:

1. Open up the Yale Access App
2. Select the house from the keychain
3. Go to the Guest List
4. Select yourself from the guest list to get to MY ACCESS

Your personal entry code(s) appears below the associated lock if there are multiple locks. Depending on the settings on the lock, it may be blanked out as a security precaution. If this is the case you will need to authenticate with your phones passcode/biometics to view the code. If you want to update an existing personal entry code, follow the steps above, then:

1. Select the Entry Code you wish to change
2. Enter a new code or update the existing code in the entry code field
3. Select the back arrow or save changes
4. Select SAVE CHANGES

Modifications and updates will appear in MY ACCESS.

To use your Personal Entry Code

1. Enter your personal entry code on the keypad
2. Press the Yale button
3. The keypad light will pulse and then flash when the lock operation has been completed.

Entry codes need to be between 4 and 6 digits and a user may have up to 220 entry codes on a lock.

Guests with keypad access have a blue circle with a hash symbol to the right of their name in the Guest List. If you have assigned Entry Codes to other guests, they will follow the same steps to access and update their personal entry codes from within the Yale Access App.

This question has its own page. Click here to read full answer.

This article provides steps to remove a lock from your account. PLEASE NOTE: Your status as either a lock Owner or a Guest, as well as your reason for removing the lock, determines the best method for removing the device from your account. Select either Lock Owner or Guest (depending on your access level) for instructions.

Lock Owners
If you are the only lock Owner of a Yale Smart lock and you need to delete a lock because you no longer wish to have access to it, you need to factory reset the lock in order to remove it from your account. Follow the factory reset instructions to remove the lock from your account. Factory resetting the lock will also remove all other associated accounts from the lock.

If you are a lock Owner and you need to remove the lock to install it on another door, you will need to factory reset the lock unless the door is on the same house as it is currently. If you are installing the lock on the same house, you can remove the lock from its current door and reinstall it on the new door without factory resetting. For example, if you are installing a new Yale smart lock on your front door and you wish to relocate your existing Yale smart lock to your back door, you can rename it accordingly. In this case, you can rename the lock in your account as follows:

1. Open the Yale Access App
2. Select the house the lock is associated with from your Keychain
3. Go to House Settings
4. Select the device
5. Select Lock Name
6. Rename the lock in the field provided

If you are a lock Owner and you have moved and you left the lock at your former residence, you will need to factory reset the lock in order to remove it from your account. If you experience issues removing yourself from the lock, contact Customer Support.

Guests

If you are a Guest on a lock and you want to remove the device from your account:

1. Open the Yale Access App
2. Select the lock from your Keychain
3. Go to the Guest List
4. Select REMOVE SELF

You will be prompted to verify that you would like to remove the user, in this case yourself, from the device.

If you experience issues removing yourself from the lock, contact Customer Support.

The Keychain allows you to manage all of your properties or homes in the Yale Access App. If you have multiple properties, you can create keys for all of them in your keychain. Each property added to your keychain will extend the list of keys and you will need to scroll to access them.

Adding a house

You can add a new House to your Keychain when you set up a new smart lock at that house. Follow steps below:

1. Open the Yale Access App
2. Navigate to the Main Menu in the top left corner
3. Select Set up a Device
4. Scan the QR code (this is normally found under the battery cover on the lock). If that is not possible, select Can’t Scan the data the type of device you want to set up
5. Select START
6. Select Continue and then Begin Setup by allowing the Yale Access App to scan for the new device
7. Once the App finds the Lock, you will be given a list of all properties already listed in your Yale Access App as well as an option to Create a New House. Select this option to create a new key in your Keychain.
8. When prompted, give your house a name and photo and then Continue

Continue setting up the device by following the in-App instructions. The next time you open your Yale Access App, you should see the new house in the Keychain. You will also be able to add new devices to this House at set up for new devices going forward.

Removing a house

If you wish to remove a House from the Keychain in the Yale Access App, you can do so by factory resetting any locks associated with the house. A house disappears when an Owner factory resets all locks associated with the house. Follow instructions for factory reset available at our page for General Info and FAQ.

If you are a guest, the house is removed from your Keychain when you are no longer a Guest of any of the locks associated with the house. Guests may remove themselves from the house via the App as well.