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Troubleshooting your Yale Connect Wi-Fi Bridge

Here you can find the answers to help solve troubleshooting issues with your Yale Connect Wi-Fi Bridge.

Five most common questions about Troubleshooting Yale Connect Wi-Fi Bridge

     Troubleshooting the LED Indicator on Yale Connect Wi-Fi Bridge

    Yale Connect Wi-Fi Bridge displays its current status via an LED indicator on the front of the device. This page will help you determine the status shown by the LED indicator and provide troubleshooting steps you can take to improve functionality.

    Yale Connect Wi-Fi Bridge troubleshooting - iOS 14.2

    Apple have made a change to the way Wi-Fi Accessories are setup in the 14.2 release of iOS. Because of this the way Connect Wi-Fi Bridges are setup on iOS has also changes. 

    Setting up Yale Connect Wi-Fi Bridge

    Yale Connect Wi-Fi Bridge serves as a Wi-Fi bridge between our Services and your Smart Lock so you can lock and unlock your Smart Lock remotely, right from your phone. With Yale Connect Wi-Fi Bridge, you can instantly let visitors into your home when you're not there.

    How to improve Wi-Fi and Bluetooth Signals for Yale Connect Wi-Fi Bridge

    This question has its own page. Click below to read the full answer

    Yale Connect Wi-Fi Bridge is Offline

    Here we help you get your Yale Connect Wi-Fi Bridge back online. First, it is important to figure out why your Yale Connect Wi-Fi Bridge is offline. In order to troubleshoot this issue, you need to be in the same location as the Yale Connect Wi-Fi Bridge and be an Owner of the lock associated with that Yale Connect Wi-Fi Bridge. Read the full answer in the compiled FAQ below. 

    To Product Support

FAQ

  • How to Improve Wi-Fi and Bluetooth Signals for Yale Connect Wi-Fi Bridge

    This question has its own page. Click here to read full answer. 

  • Troubleshooting the LED Indicator on Yale Connect Wi-Fi Bridge;

    This question has its own page. Click here to read full answer. 

  • Yale Connect Wi-Fi Bridge is Offline

    This article can help you get your Yale Connect Wi-Fi Bridge back online. First, it is important to figure out why your Yale Connect Wi-Fi Bridge is offline. In order to troubleshoot this issue, you need to be in the same location as the Yale Connect Wi-Fi Bridge and be an Owner of the lock associated with that Yale Connect Wi-Fi Bridge. 

    Your Connect Bridge may be offline due to an internet connectivity issue. Inspect your Wi-Fi connection to ensure that your internet is working. If you've checked your connection and the internet is working, try the following to reboot your Yale Connect Wi-Fi Bridge: 

    1. Unplug the device from the power socket.
    2. Plug the Yale Connect Wi-Fi Bridge back into the power socket.
    3. Hold the reset button for 5 seconds, and release.

    The Yale Connect Wi-Fi Bridge LED indicator should display the following:

    No Light (a few seconds) - Yale Connect Wi-Fi Bridge is now pulsating green slowly.

    In after rebooting, the Yale Connect Wi-Fi Bridge flashed green rapidly, the reset failed and the Yale Connect Wi-Fi Bridge is attempting to reconnect to the last Wi-Fi setup. Try the reboot steps a second time, but hold the button down for 7 seconds. 

    If this doesn't work, disconnect and reinstall the Yale Connect Wi-Fi Bridge using the Yale Home App:

    1. Open your Yale Home App and go to the Setting's menu (gear symbol).
    2. Select the Yale Connect Wi-Fi Bridge from the devices listed then select Disconnect Device from the menu options.
    3. On the following screen, select DISCONNECT. 

    This completes the steps to disconnect your device. You can re-install Yale Connect Wi-Fi Bridge following the steps outlined on this page. 

    If the Yale Connect Wi-Fi Bridge stops displaying light activity, try unplugging it and plugging it back into a different outlet. If after 10 seconds the unit does not display any light activity please contact customer support.  

    If the Yale Connect Wi-Fi Bridge is displaying light activity not outlined in this FAQ, please see Troubleshooting the LED Indicator on Yale Connect Wi-Fi Bridge.

  • Yale Connect Wi-Fi Bridge troubleshooting - iOS 14.2;

    This question has its own page. Click here to read full answer.

  • How Do I Access My Yale Lock Remotely

    The Yale Home App will seamlessly connect over the best method available, choosing between Bluetooth and Wi-Fi automatically. Simply open the app and navigate to your lock screen and the Yale Home App will do the rest for you.

    The icon in the upper right of the lock screen indicates how you are currently connected to your lock. 

  • What is Yale Connect Wi-Fi Bridge? 

    Yale Connect Wi-Fi Bridge is an accessory that seamlessly combines with a Yale Access compatible Smart Lock to offer an intelligent, secure way to lock or unlock your door when you're away from home. 

  • How does Yale Connect Wi-Fi Bridge work?

    Yale Connect Wi-Fi Bridge plugs into any power outlet near your Yale Smart Lock and uses your home's Wi-Fi and Internet connection to control your Yale Smart Lock. With Yale Connect Wi-Fi Bridge, you can unlock or lock your door for guests, check your lock's status and receive instant notifications from anywhere through the Yale Home App. 

  • Do I need to own a Smart Lock to enjoy Yale Connect Wi-Fi Bridge?

    Yes. Yale Connect Wi-Fi Bridge was designed to work with our Yale Access compatible Smart Locks.

  • Can I add a Connect Bridge to a lock after the lock is already set up?

    Yes. Yale Connect Wi-Fi Bridge requires an active compatible Yale Smart Lock for initial setup. If you have been accessing your Yale Smart Lock via Bluetooth only and would like to access it from a remote location, you will need to add a Yale Wi-Fi Connect bridge. 

  • How many Yale Smart Locks can one Yale Connect Wi-Fi Bridge decive control?

    To optimise Yale Connect Wi-Fi Bridge's always-on connection, one Yale Connect is currently needed for each Yale Smart Lock.

  • What types of Wi-Fi networks does Yale Connect Wi-Fi Bridge support?

    Yale Connect Wi-Fi Bridge supports 802.11b/g/n (2.5 GHz) Wi-Fi networks. 

  • How close does my Yale Connect Wi-Fi Bridge need to be to my Yale Smart Lock to work best?

    Yale Connect Wi-Fi Bridge should be installed within 4 metres of your Yale Smart Lock for optimal performance and reliability.

  • What power range does Yale Connect Wi-Fi Bridge support?

    Yale Connect Wi-Fi Bridge supports 100–240 V ~ 50–60 Hz 0,1 A.