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Support for Smart CCTV Gen 1 

Here you can find all the FAQ's for support with your Smart CCTV Gen 1.

Getting Started

  • I can’t download the app

    The app is compatible with most phones running Android 4.0 and above, or IOS version 7.0 and above. If you have a compatible phone, make sure you have a stable internet connection and attempt to download it again.

  • Which App do I need to use for my system?

    Smart Living ‘Yale CCTV’

    Image of Yale's CCTV App

  • How do I connect my CCTV system to my TV

    Via either the HDMI/VGA Ports on the back of the DVR.

  • I skipped the QR code to download the app in set-up, can I go back to it?

    You can access this QR code after installation by choosing “Quick Start” by right-clicking with the mouse, before going into the main menu.

  • How do I set the date and time?

    1. Right click on the mouse
    2. Left click on ‘Main Menu’.
    3. Hover over settings then move down to ‘General’.
    4. Left click on ‘general’ and here you’ll find the time zone.

Basic Functionality

  • Some of the App functions do not seem to be working

    Our App is constantly improving, and we welcome feedback from users so we can constantly improve features and fix any bugs quickly. Please message us using this link, and we will be happy to help.

  • My password is not working

    Try the factory default first in case this has not been changed. Factory default has admin as the username then leave the password field blank.
    The CCTV password is case sensitive and will need to be entered exactly how it was set up.

    If not please request an override password by completing our online contact form

  • How do I use the Yale mouse with Smart CCTV Gen 1?

    Left Click – Selects the item covered by the mouse pointer
    Right Click – Back or escape function allows you to go back to previous menu or screen
    Scroll Wheel – Allows you to flick through the cameras on full screen

  • Does the DVR have built in WiFi?

    No, you have to connect this directly to the router using an Ethernet cable. However, you can use wifi extenders with an embedded Ethernet port to get an access point closer to your DVR.

  • Are the cameras wireless?

    No, the Smart CCTV Gen 1 cameras are wired only.

  • Will my cameras work at night?

    Yes, all Yale cameras have infrared night vision

  • Can I view my camera feeds on my phone?

    Yes, providing your DVR is connected to your home broadband you can view footage via the Yale CCTV App when connected to WiFi or 3G/4G.

  • Can I link my Yale alarm and Yale CCTV kit together?

    Yes, but only the Easy Fit Telecommunicating Alarm. You will need to purchase the CCTV/Alarm Link Adaptor.

  • Can I link a Yale connected Smart Lock and Yale CCTV kit?

    Yes, you will need to purchase the CCTV/Alarm Link Adaptor and the Yale Module for the Smart Door Lock.

  • Will HD720 cameras work with a HD1080 system?

    You can use HD720 cameras with HD1080 DVR, but not the other way around.

  • Can I access my system via a weblink?

    No.

  • Can I back up footage? If so, how?

    This can be done in the playback option, using a USB memory stick. Files can be copied (see the user manual for more detailed instructions).

  • How many IP cameras can I add to my system in total?

    Go into the NVR mode on your DVR and check what configuration your system allows.

  • How many wired cameras can I have on my system in total?

    This depends on what CCTV system you have.

    • 2 Camera Kits– maximum 4 cameras
    • 4 Camera Kits– maximum 8 cameras

  • Can I add IP cameras to my system?

    Yes to add an additional camera to your DVR just follow these simple steps:

    1. Ensure that the camera is connected to the Yale Home app and is usable
    2. Plugin the DVR, ensuring it is connected via an Ethernet cable to your router and add any wired cameras
    3. Right-click and enter the Main Menu (using your DVR login credentials)
    4. At the menu go to ‘Camera’ at the bottom left corner
    5. Ensure ‘Registration’ at the top right is highlighted and then press “IP search”
    6. This will scan your network for any IP cameras. If they are connected and working, you will see your cameras appear
    7. Check the boxes of the cameras you want to add and then select ‘Add’
    8. Once done, you will see them in the lower box on the screen. If they are showing as green they are online and will be viewable on your DVR. If they are red, they are connected but are offline: please check the connection to your router to the IP camera.

  • How do I connect my CCTV system to my TV?

    Via either the HDMI/VGA Ports on the back of the DVR.

  • What do the LED lights signify on the DVR?

    • Left LED light – power light
    • Middle led light – green if recording
    • Right LED light – will flash if being remotely accessed
    Image displaying what the LED lights signify on the DVR

  • Can I setup e-mail alerts?

    Email alerts are not available for the Smart Home CCTV Gen 1 system.

Troubleshooting

  • Why is my DVR not recording any footage?

    Check the hard drive is listed by going into the professional menu and click on ‘HDD’ manage.

    Check capacity, format disk if necessary (please note this will wipe all stored information).

    ***GENERAL MAINTENANCE ADVICE ***

    We advise maintaining the hard drive, by having weekly auto maintain set to ‘ON’ in the settings section of the main menu.

  • Some of the App functions do not seem to be working

    Our App is constantly improving, and we welcome feedback from users so we can constantly improve features and fix any bugs quickly. Please message us using this link, and we will be happy to help.

  • I can only view my live footage with my home Wi-Fi and not when I get 3G/4G network

    When setting up the app, please make sure you add the DVR using the serial number and not the Internal IP address. The Internal IP will not allow you to connect via a 3G/4G network or other WiFi networks. Also, make sure that the ‘Yale Cloud enable’ box is ticked.

  • I’m getting a blank screen/I cannot see a menu

    This means that the resolution may have been altered, you will need to connect the DVR to a lower resolution monitor to change it back, or factory reset the DVR to restore it to default.

  • My DVR is not recording to the full capacity

    This is because settings have been changed or more cameras have been added.
    For example, if your DVR is set to ‘always record’ then this will give you the shortest recorded time period.
    If you select an option such as ‘motion detection’, this will give you a longer recording period as less data is being stored.

  • I’m getting a white cloudy image mist across the camera image, what is this?

    Lighting around the camera at night can cause this, such as security lights or street lamps. Try re-angling and/or relocating your camera. Then re-test.

  • My password is not working

    Try the factory default first in case this has not been changed. Factory default has admin as the username then leave the password field blank.
    The CCTV password is case sensitive and will need to be entered exactly how it was set up.

    If not please request an override password by completing our online contact form

  • My CCTV System allows me to access the main menu but no images are visible on the monitor?

    Make sure the connectors are securely in and check the power supply to the cameras. Also, check that you are viewing the correct channel.

  • I skipped the QR code to download the app in set-up, can I go back to it?

    You can access this QR code after installation by choosing “Quick Start” by right-clicking with the mouse, before going into the main menu.

App

  • Some of the App functions do not seem to be working

    Our App is constantly improving, and we welcome feedback from users so we can constantly improve features and fix any bugs quickly. Please message us using this link, and we will be happy to help.

  • I can’t view live streaming in the app?

    Please follow the below troubleshooting options:

    • Ensure the DHCP box is enabled in the settings option in the local network.
    • Ensure that the Yale cloud is enabled.
    • Ensure that the DVR and App password match.
    • Ensure the Ethernet cable is plugged into the router.
    • Check that the NAT status in the professional menu under system information shows a ‘connected’ status and not ‘probing DNS’.

  • I can’t download the app

    The app is compatible with most phones running Android 4.0 and above, or IOS version 7.0 and above. If you have a compatible phone, make sure you have a stable internet connection and attempt to download it again.

  • Can I view my camera feeds on my phone?

    Yes, providing your DVR is connected to your home broadband you can view footage via the Yale CCTV App when connected to WiFi or 3G/4G.

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