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Can I use my voice assistant to check the status of my sensors?

Yes, you can use Amazon Alexa and Google Assistant. The voice commands are:

Alexa

• ‘Alexa, arm my security panel.’
• ‘Alexa, arm my security panel in away mode.’
• ‘Alexa, arm my security panel in home mode.’
• ‘Alexa, is my security panel armed?’
• ‘Alexa, is back door open?’
• ‘Alexa, is front door locked?’
• ‘Alexa, turn on desk lamp.’

Google Assistant

• ‘Ok Google, set the security panel to fully arm.’
• ‘Ok Google, set the security panel to part arm.’
• ‘Ok Google, is the security panel armed?’
• ‘Ok Google, lock the front door.’
• ‘Ok Google, is the front door locked?’
• ‘Ok Google, is the front door closed?’
• ‘Ok Google, is the front window closed?’
• ‘Ok Google, turn off the Kitchen lights.’
• ‘Ok Google, are the Kitchen lights on?’

How do I change the battery in my window sensor?

To change the batteries, turn each compartment lid anti-clockwise, and remove the battery. Insert the new battery with the + facing upwards and replace the lid, turning it clockwise to lock it in place.

When removing and replacing the lid you may need to use a firm object to help you turn it, please be careful not to damage the water seal.”

How will the system notify me of low batteries?

The hub will give an amber warning light, whilst the app will tell you which device has a low battery. You will also hear an intermittent beep from the hub to indicate that action is required. If you do not have batteries to hand and want to stop the hub beeping, you can set the low battery accessory into bypass mode in the app to silence this whilst you obtain the batteries you need. Please note this device will not detect any activity whilst in bypass mode, so this should be a short term solution. Once the batteries have been changed, the device can be made active again (and bypass mode turned off).

How do I arm and disarm the alarm from the Yale Alarm app?

You can arm and disarm the alarm using a keypad, key fob, or using the controls in the app. In the app tap on the My Yale page, tap on the house icon to open the alarm controls.

My app is showing battery missing / dead – what does this mean?

This is because the backup battery is switched off. Please turn on the back up battery under the white rubber grommet.

Why does my hub Chime/Ping when the door/window opens?

The Panel Chime setting in the sensor settings (Settings->Alarm Settings->Devices) turns on a chime that is played whenever the sensor detects the door/window opening.

What are geo-notifications?

When you enable geo-notifications the app will send you a notification when you leave home without arming the alarm or when you arrive home and the alarm is armed.

What do the LED lights mean on my Smart Hub?

1. Network LED (Green)
LED ON: Connected to Yale Home server

LED OFF: Disconnected from Yale Home server

 

2. Fault Status LED (Amber)

LED ON: System Fault. Check the App History Log to know more about the fault reported

LED Flash:  AC failure. Check the Smart Hub is correctly connected to the main power

LED OFF: System normal

 

3. Panel Mode LED (Red)

LED ON – System in Full Armed Mode

LED FLASHES – System in Part Armed Mode

LED OFF – System in Disarm Mode”

How do I turn of the Chime/Ping Noise?

You can disable the Panel Chime in the sensor settings, in Settings->Alarm Settings->Devices.

What happens if the Internet goes down?

The alarm will remain in the state it was before the Internet went down. The communication between your hub and devices is on a wireless frequency that does not rely on an internet connection, so the system will continue to operate as normal, however you would need to arm or disarm your system via a physical accessory such as a keypad or key fob until the internet connection is re-established.

Please note that without an internet connection to your Hub, you will not be able to operate the alarm via the App.

What can I use to press the learn button on the window sensor?

You can a firm object with a small point, such as a paperclip, sharp pencil, or another similar item.

How can I add a new user to the system?

New users can be added in the Yale Alarm App.

How do I Install my Yale Sync Alarm?

Please follow the quick start guide provided in your kit. All accessories in the kit are pre-linked and wire-free, making installation quick and simple. You will need to download the Yale Alarm App to create an account and configure your alarm settings.

Where is the learn button on window sensor?

To find the learn button remove the battery cover under the Yale logo, then remove the battery, and there is a printed label pointing to the button on the side of the battery compartment.

How can I recalibrate my window sensor?

Go to Settings->Alarm Settings->Devices and tap on the window sensor. You can then tap on the button to restart the calibration process.

What position is the window in when it is vented?

The vented position is when the window is locked with a slight gap to allow air to circulate.

How do I delete a sensor?

In the Yale Alarm app go to Settings->Alarm Settings->Devices. Then slide right to left on the sensor to delete. Finally tap on the Trash icon to delete the sensor.

How do I set up Geo-notifications?

Open Settings->Users->Notification Settings->Geo-notifications to configure your geo-notifications alerts.

I haven’t set up my app within the 1 hour set up window. What should I do?

Disconnect the power supply from the hub, and switch off the back up battery. Wait 5 minutes and reboot.

How do I delete a user from the system?

Existing users can be removed in the Yale Alarm App.

How many accessories can I add to my alarm?

The Sync Smart Hub can support up to 40 accessories, and the 200m range means you can protect your shed and garage too. If you are ordering additional accessories for your system, please make sure you order accessories with AC- at the start of the product code for compatible products. Click here to explore accessories 

How do I change the keypad PIN code?

PIN codes can be changed in the Yale Alarm App.

What do I do if the window sensor calibration gets stuck or fails?

If the calibration fails or gets stuck, you can cancel the process and restart it by going to Settings->Alarm Settings->Devices and tapping on the window sensor. You can then tap on the button to restart the calibration process.

Does my Smart Hub have to be mounted on the wall or free standing on a flat surface?

Either. For directions on wall mounting please see the manual for instructions

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