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Support for Yale Smart Safe
In our download center you can download manuals and other important documents that concern our products.
Getting Started
Can I wall or floor-mount this safe?
You can either wall or floor-mount this safe, and four bolts are provided for your use.
View manual
Can I use the Yale Smart Safe as a standalone setup
If a user decides not to set up the Yale Smart Safe with Yale Home, they have the option to set it up in 'Stand Alone mode' using either the key or the keypad.
Everyday Use
How do I grant access to my Yale Smart Safe?
Access can be granted from the Yale Access App. Please follow the guide in the link below.
Can I operate the Yale Smart Safe remotely if not within Bluetoth range?
Remote operation outside of Bluetooth range will require a Yale Connect Bridge.
Handbuch ansehen.
Apple Watch & Yale Home
If you have an Apple watch and a Yale Smart Access product ised with Ya-Fi and the Yale Home app, you can use your Apple Watch to lock and unlock.
Open the Yale Home App on the device. Tap the green lock circle to unlock the door. Tap the red lock circle to lock it again.
You must be the owner to operate the Yale Home app with an Apple Watch.
Troubleshooting
I have forgotten my PIN code when using the safe in standalone mode.
Access can be granted from the Yale Home App. Please follow the guide in the link below.
See more
What happens if the batteries have run out and I can't find my key?
There is a 9V terminal positioned under the keypad. Placing a good quality 9V battery on the terminal will power up the Safe and you can use the Yale Home app or PIN code to open the safe.
Handbuch ansehen.
Entry codes cannot be created in the Yale Home app?
The Smart Safe accepts code sbetween 4-6 digits in length. Verify the code you are creating meets this criteria.
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Why can't I remove the key out of the Yale Smart Safe?
Please remember that if you have opened the Safe with the key, you also have to lock it with the key. From then on, you can continue using a PIN code or the Yale Home App.
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FAQ
What type of batteries does the Yale Smart Safe use?
The Yale Smart Safe uses 4x AA Alkaline batteries which are inlcude in the box. the batteries will last approx. 12 months. It is advised to change the batteries after 12 months to prevent the risk of them leaking into the battery compartment.
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How do I turn the sounds on/off?
Via the Yale Home App, whilsy connected to the Yale Smart Safe. Go to Settings > Lock Settings > Adjust Device Voice > Off/High
Handbuch ansehen.
How many people can I share access to the Yale Smart Safe with?
The Smart Safe accepts code sbetween 4-6 digits in length. Verify the code you are creating meets this criteria.
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I do not receive notifications from the Yale Home app - why?
Please remember that if you have opened the Safe with the key, you also have to lock it with the key. From then on, you can continue using a PIN code or the Yale Home App.
See more