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FAQ's about Yale Digital Door Viewer

Here are the answers to frequently asked questions about the Yale Digital Door Viewer. If you do not find the answers you are looking for, you can also try our troubleshooting help.

FAQ

  • How do I install the Yale Digital Door Viewer?

    The Yale Digital Door Viewer offers easy, do-it-yourself installation, with complete step-by-step instructions in the mobile app.

    Yale Digital Door Viewer Cam is completely wire-free and doesn’t require an existing doorbell circuit or electrical wiring. Its ultra slim profile allows for mounting to the front door framing or any other convenient location by the door.

    You can choose to mount Yale Digital Door Viewer Cam to your exterior wall using either the provided screws or double-sided foam tape (not included, but often available at your local hardware store). Follow these three steps:

    1. Mount the mounting bracket to the wall,
    2. Insert the fully charged battery into the doorbell camera housing,
    3. Slide the doorbell camera to the mounting bracket.

    Detailed installation steps with images and in-app set up instructions are available in the article How to Install: Yale Digital Door Viewer.

  • What is the optimal placement for my Yale Digital Door Viewer?

    There are a limited number of installation options that result in the desired customer experience. For optimal performance, a 15ft path of view is ideal. If needed, Yale Digital Door Viewer ships with a wedge mount to assist with positioning the device ideally for your front doorway’s configuration.

  • Do I need to have an existing doorbell and chime to use the Yale Digital Door Viewer?

    The Yale Digital Door Viewer Cam includes a chime. The chime is also completely wire-free and doesn’t require an existing chime circuit.

    If you have an existing doorbell circuit, it could be confusing to visitors to that you have two different doorbells. Therefore we recommend that you remove your existing doorbell button.

    You can mount the Yale Digital Door Viewer to your exterior wall using either the provided screws or double-sided foam tape (not included, but often available at your local hardware store). First, affix the mounting bracket to the wall, then insert the fully charged battery into the doorbell camera housing. Lastly, slide the doorbell camera to the mounting bracket. If you have an existing doorbell circuit, we recommend removing the button as visitors may find multiple buttons confusing when they arrive at your door.

    The Yale Digital Door Viewer Cam includes a chime. The chime is also completely wire-free and doesn’t require an existing chime circuit.

  • How do I adjust the volume of the Yale Digital Door Viewer chime?

    Adjust the functionality of your doorbell chime using the Yale App. You will find the Chime Settings associated with your Yale Digital Door Viewer camera by following the steps outlined in this article.

  • What is Yale Digital Door Viewers chime range?

    We recommend placing the chime near the doorbell. We have tested the chime to work with the Yale View doorbell as far as 100’ (30m) away, in direct line-of-sight. Building materials and the number of walls between the doorbell and chime will affect chime range.

  • Do I need any other products in order to use the Yale Digital Door Viewer?

    No, the Yale Digital Door Viewer can operate as a standalone product although you will need to download the Yale View App for iOS or Android.

  • Do I need a subscription plan to use the Yale Digital Door Viewer?

    The Yale View Doorbell Cam will provide free snapshots of all the activity at your door. Review any missed moment for 15 or 30 days with a Video Recording Subscription.

  • What are the main features/capabilities of the Yale Digital Door Viewer?

    The Yale View allows you to see and speak with visitors at the door from wherever you're located. You can view on-demand video live-stream, receive instant notifications when motion is detected, communicate over two-way audio, and buzz visitors in via the Yale Smart Lock paired with Connect all through the Yale App.

    The Yale Digital Door Viewer Cam delivers high-performance image quality with up to 1920 x 1440 resolution (33% more pixels than full HD video), an ultra wide and tall field of view (FOV), and reduced fisheye for a more complete and realistic view of your doorstep. Infrared night vision, two-way audio, and motion detection provide enhanced peace of mind. Yale Digital Door Viewer Cam is powered by a rechargeable battery to simplify installation and maintenance. It also includes a plug-in chime to provide an all-in-one solution right out of the box.

  • What do the Lights on My Yale Digital Door Viewer Chime Indicate?

    The Yale Digital Door Viewer Chime displays a white light on its face. Select the light activity below for more information on its meaning.

    Solid White Light

    A solid white light indicates that your chime is powering up. The light will come on for a few seconds when it is first plugged into the power outlet and then turn off during normal operation until you receive a doorbell notification.