FAQ

Your Yale Digital Door Viewer Cam’s recorded videos can be saved to your mobile device. Once downloaded, you can store your videos for future viewing, send them to family and friends, or share them using social media.

Download with iOS

To download your videos:

1. Open the Yale Access App and navigate to your Activity Feed (list icon)
2. Select the Doorbell Cam video event from the Activity Feed to bring up the event detail screen.
3. On the event detail screen, tap the download icon in the top right corner of the video.

The downloaded video is then saved to your iPhone Camera Roll.

PLEASE NOTE: Closing the event detail screen before the download finishes will cancel the download process.

Information about Yale Video Recording Subscriptions is available here.

Download with Android

To download your videos:

1. Open the Yale Access App and navigate to your Activity Feed (list icon)
2. Select the Doorbell Cam video event from the Activity Feed to bring up the event detail screen.
3. On the event detail screen, tap the download icon in the top right corner of the video.

The downloaded video is then saved to your phone.

PLEASE NOTE: Closing the event detail screen before the download finishes will cancel the download process.

Information about Yale Video Recording Subscriptions is available here.

Your Yale Digital Door Viewer has the ability to detect and notify you of motion activity at your door by using a Passive Infrared (PIR) sensor to detect heat changes in its field of view. Using heat detection allows for enhanced detection of visitors, while minimizing false alarms caused by changes of light, or tree leaves moving with the wind.

The Motion Sensitivity setting will increase or decrease the range of motion detected. A lower sensitivity setting typically works well in a high-traffic or urban environment (where passing cars or pedestrians may trigger the sensor inadvertently), while a higher sensitivity setting tends to work well in a lower-traffic or rural area. We encourage you to experiment with your Doorbell Cam’s Motion Sensitivity setting to optimize motion detection for your home’s environment.

Motion Sensitivity

To adjust motion sensitivity:

• Open the Yale App and navigate to the Settings menu by selecting the gear icon from the menu at the bottom of the screen.
• Select the doorbell camera settings from available devices.
• Scroll to Advanced Settings.
• Adjust the Motion Sensitivity slider (reduce motion sensitivity for fewer notifications, and increase for more)

PLEASE NOTE: Adjustments made to motion sensitivity will impact battery life of the Yale Digital Door Viewer.

iOS Only: Advanced Settings is exposed when Power Saving Mode is toggled off. If Advanced Settings is unavailable, Power Saving Mode is likely enabled.

Motion Notifications

Motion Notifications can be turned on or off from the doorbell settings. If you’d like to be notified anytime your Yale Digital Door Viewer Cam detects motion activity, leave Motion Notifications on. When you receive a notification that motion has been detected at your doorbell camera, tapping the motion notification will open the Yale App and take you to a live view of your doorstep.

PLEASE NOTE: You need to download videos before they expire. Videos expire within 24hrs, 15 days, or 30 days depending on your subscription plan. 

To check for a recently recorded video, open your Activity Feed in the Yale App and refresh by scrolling to the top and pulling down. If you see an event thumbnail, wait for the video to finish uploading. The length of the video and Wi-Fi upload bandwidth both impact the length of time it takes for the video to become available. When the video is ready to view, a play icon will appear on the top of the event thumbnail.