Here you can find help if you are having issues unlocking your Yale Smart Lock Pro using your Yale Smart Keypad. If you are unable to find your Keypad in the Yale Access App, it may need to be put in Setup Mode.

If the door fails to unlock after you have typed your code into the Smart Keypad, pay attention to the number of buzzes. Functionality is built into the Smart Keypad to help diagnose potential issues.

If the keypad buzzes once after the code is entered and the door fails to unlock, the code was entered incorrectly. Try the code again to unlock the door. Keypad entry codes must be between 4 and 6 digits.

If the keypad buzzes twice after a code is entered and the door fails to unlock, this means the keypad is not communicating with the lock. A reset should fix this issue.

Before attempting a reset, ensure that you can connect the lock to the phone to make sure the issue isn’t with the lock. If you find that the issue is the lock, try rebooting the lock first. To reboot the lock, remove one battery from the lock and replace it. Once you have rebooted the lock, try the entry code again. If this does not work, the keypad must be reset.

We try to avoid resetting the Keypad as this will reset all of the codes, but on occasion, a reset is necessary. If you do need to reset the keypad, do so through the Yale App:

1. Open the Yale Home App and go to Keypad settings
2. Select the option to Disconnect the Keypad (note: must be within Bluetooth range)
3. Once you select the disconnect option, you will be sent a 4 digit code to physically reset the keypad
4. Enter this code into the Keypad to reset the device.

This completes the steps needed to reset the keypad.

PLEASE NOTE: Resetting the keypad will wipe out all existing entry codes and they will need to be added back after the keypad is set up again.

The Yale Smart Keypad Once you set the keypad up, follow the steps below to find, update, and use your personal Entry Code.

To find your Personal Entry Code:

1. Open up the Yale Home App
2. Select the house from the keychain
3. Go to the Guest List
4. Select yourself from the guest list to get to MY ACCESS

Your personal entry code(s) appears below the associated lock if there are multiple locks. Depending on the settings on the lock, it may be blanked out as a security precaution. If this is the case you will need to authenticate with your phones passcode/biometics to view the code. If you want to update an existing personal entry code, follow the steps above, then:

1. Select the Entry Code you wish to change
2. Enter a new code or update the existing code in the entry code field
3. Select the back arrow or save changes
4. Select SAVE CHANGES

Modifications and updates will appear in MY ACCESS.

To use your Personal Entry Code

1. Enter your personal entry code on the keypad
2. Press the Yale button
3. The keypad light will pulse and then flash when the lock operation has been completed.

Entry codes need to be between 4 and 6 digits and a user may have up to 220 entry codes on a lock.

Guests with keypad access have a blue circle with a hash symbol to the right of their name in the Guest List. If you have assigned Entry Codes to other guests, they will follow the same steps to access and update their personal entry codes from within the Yale Home App.

If you're having trouble signing into your Yale Home Account because you can't remember your password, you can use the "forgot password" feature to create a new password.

PLEASE NOTE: Instructions for resetting the security PIN for your Google Home or the Google Assistant integration are available in the following article:

• Integrating with Google Assistant and Google Home

Select Sign In and follow in-app setup screens:

1. Next, select Forgot Password
2. Select the country from the drop down list and enter your mobile phone number in the international format (including country code).
3. A few seconds after submitting your mobile number, you should receive a text message from us. This text will contain a 6-digit code. Enter the code into the text field to continue.
4. Enter the email address that you used to set up your Yale Home Account. We will send a security code to this email address.
5. Check your email inbox after submitting your email address. You should have received an email from us with a security code. Check your spam folder if the email is not in your inbox.

Once you retrieve the email with the security code, enter this code in the text field:

Follow the in-App instructions and create a new password.

This should successfully update your password in your Yale Home Account.

If you are unable to successfully reset your password with the steps above, try signing in using your email address (instead of your phone number) at the sign in screen. 

Password Requirements

It is necessary that the new password satisfies our password complexity requirements:

• At least one uppercase letter
• At least one lowercase letter
• At least one number
• At least one non-alphanumeric character

The credentials associated with the Yale Access Account are necessary to complete the password reset steps. If you receive the api_authentication_error while resetting your password it is an indication that the email and/or phone number used to authenticate the account do not match the credentials on the account.

If password reset continues to fail, do not attempt to recreate a new account using your existing account info. Contact our Support Team.