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Support for All-in-One

Here you can find all the FAQ's for support with your All-in-One Outdoor Camera.

Most Popular

  • App says “Invalid QR code” when I scan the QR code on the camera

    Please make sure you are using the Yale View App.

    Download the Yale View app and try again

  • How do I update device firmware?

    1. Login into your account in Yale View app & go to the preview page.
    2. Click the gear icon on the top right corner.
    3. Go to Device Info page, click Cloud Upgrade option to check if there is new firmware. If there is, you can update this.

  • I have insert a Micro SD card, but there are still no video recordings?

    1. Check if the Micro SD is inserted into the slot properly.
    2. Pull down at the top of the Home Page of Yale View app to refresh the device list.
    3. Go to check the Storage Status. If the memory card status displays as “OFF”, click “Format Storage Device”. You will need to enter the device password. The status will then change to “ON”. You can then start recording any event triggered video in the camera such as motion detection.

  • My device has been bound by an alternative email address

    For customer privacy, one device can be added only by one account. If the device was added by other account, you cannot add it again.

    • If you want to add it to a new account, you must delete it from previous account first.
    • If you forgot your account, please send a picture of the device label with clear SN number and tell us where you bought it, by completing this online contact form 

  • The camera does not recognise the SD card.

    Reason:

    1. SD card is not initialised
    2. SD card is faulty
    3. SD card slot is damaged

    Solution:

    1. Insert the SD card into the SD card slot, format the SD card with the Yale View app
    2. Try the SD card on PC/smartphone/other devices, check whether the SD card is damaged. If it is a bad SD card, please try another one

  • How can I receive motion detection notifications?

    First, you need to click on the motion notification button in the upper left corner of the live view page screen to enable notification.

    If it says “Failed to subscribe” check the following configuration settings:

    1. Enable Yale View to send notification in your phone settings.
    2. Enable events in your device- Motion detection, etc should be enabled with a valid time schedule

  • How I do activate Motion detection on my camera?

    Device Details -> Arm Settings -> Smart Motion Detection

  • I’m changing my Wi-Fi network, how do I get my device online?

    1. To connect to a different Wi-Fi network, press the Reset button for 10 seconds to reset the camera then reconnect to Wi-Fi when the red and blue light flashes.
    2. Enter the App, go to the camera preview page, click the gear icon in the top right corner, then click on “Wi-Fi” and follow the prompts.

  • How can I view the recorded video on my SD card?

    • Login to your Yale View account.
    • Go to preview page then click “View record history”,
    • Select the recorded video you want to view in calendar page.

  • I can see the camera under my device list, but when I try to live view it’s not streaming.

    1. Please check the LED indicator status of your camera to see if your camera is connected to Internet.
    2. Please check the Internet access of your smartphone, if the signal is too weak there may be problems with streaming.
    3. If you are not able to stream the video even when your smartphone is connected to the same Wi-Fi network as your camera, your camera’s Wi-Fi signal may be too weak.

    As Wi-Fi coverage always has its limitation, we have some suggestions:

    1. Please make sure there are not too many objects around your Wi-Fi router or camera, as this can decrease the Wi-Fi signal.
    2. If your Router or camera has external antennas, please try to change the antennas’ direction to see if this improves the signal.
    3. Try to put your camera in a new location where it has better signal.
    4. If your house is very big, and the place where you want to locate the camera is out of the Wi-Fi range, you can consider adding a range extender to extend the Wi-Fi coverage.

  • The App says “Failed to configure device network”

    Please reset your camera and follow the App set up process to set up your wifi connection again.

    During the configuration process you can try the following:

    1. During the wifi connection process, try to put your smartphone less than 30cm away from the camera and turn the phone sound on.

    2. Try to move the camera closer to your router to complete the set up process. once set up you can move the camera to a different location

    3. If your camera supports only 2.4GHz (means it is not a Dual Band Wi-Fi model), please make sure your smartphone is connected to your router’s 2.4GHz Wi-Fi during the configuration.

  • How do I delete my camera from my account?

    There are two methods to delete camera from your account. Firstly login into your account in the Yale View app:

    Method 1: Go to the preview page, then click the gear icon in the top right corner, go to the device settings page, slide to the bottom then delete device.

    Method 2: My Device->select corresponding device ->slide to the bottom ->Delete Device

  • How do I add the camera to a new Yale account?

    For security reasons each camera can be linked to only one account.

    If you want to add the camera to a new Yale View account please delete it from the existing account first.

    Go to device settings and select “delete camera”

  • How do I switch the Camera LED off?

    If you want to disable the cameras green LED while it is working, go to the camera settings and disable device indicator.

  • Which App do I have to download for my camera?

    If you have Home View cameras (product code starting with WIPC) you need to download Yale Home View

    If you have Smart View cameras (product code starting with SV) you need to download Yale View

  • How do i connect my camera to my new Wi-Fi?

    Reset your camera to factory default, then setup your camera with the new Wi-Fi.

  • The camera disconnects frequently, the connection is not stable.

    Reason:

    1. The camera is too far away from your Wi-Fi router/AP or there are too many obstacles between your router and camera, therefore the signal is not very good.
    2. There are too many devices linked to your Wi-Fi which occupies too much bandwidth.
    3. There are too many Wi-Fi signals nearby, which can cause interference.
    4. The upload bandwidth is not high enough.

    Solution:

    1. Put your smartphone in the same location as your camera, and check the Wi-Fi signal.
    2. Please check with your Internet service provider whether your bandwidth is high enough. Are any other applications or devices within this network having connection or performance issues?
    3. Change the Wi-Fi channel of your router to decrease Wi-Fi interference.

  • If there is no internet will my camera still record images to the Micro SD card in the IP camera?

    Yes no internet is required, only if you want to view remotely will you ned the internet connection.

  • The App says “Failed to Bind”

    Please check your router is connected to the internet (try to open a web page with your phone browser) then try again.

    This means that the camera was successfully connected to your wifi network but failed to add the camera to Yale View account

  • The automatic spotlight activation is not working for my All in One camera?

    Please check you have the latest Firmware. This can be found in the Device Firmware Version menu.

  • Will my IP camera record on the SD card and if connected on to my DVR?

    Yes, if you have a Micro SD card in your IP camera and the camera is connected to the DVR

Getting Started

  • My device has been bound by an alternative email address

    For customer privacy, one device can be added only by one account. If the device was added by other account, you cannot add it again.

    • If you want to add it to a new account, you must delete it from previous account first.
    • If you forgot your account, please send a picture of the device label with clear SN number and tell us where you bought it, by completing this online contact form 

Troubleshooting

  • The camera does not recognise the SD card.

    • Reason:

      1. SD card is not initialised
      2. SD card is faulty
      3. SD card slot is damaged

      Solution:

      1. Insert the SD card into the SD card slot, format the SD card with the Yale View app
      2. Try the SD card on PC/smartphone/other devices, check whether the SD card is damaged. If it is a bad SD card, please try another one

  • I have insert a Micro SD card, but there are still no video recordings?

      1. Check if the Micro SD is inserted into the slot properly.
      2. Pull down at the top of the Home Page of Yale View app to refresh the device list.
      3. Go to check the Storage Status. If the memory card status displays as “OFF”, click “Format Storage Device”. You will need to enter the device password. The status will then change to “ON”. You can then start recording any event triggered video in the camera such as motion detection.

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