Support for HSA6600

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Is my Yale alarm insurance approved?
To be Insurance approved the system would need to be a graded alarm and comply with the European standard EN 50131
All of our alarms are self -monitored and self-install, to ensure no monitoring fees, they are not graded and therefore do not comply with the standard.
Please check with your individual insurance providers if a graded system is required.

What Yale app do I need to download?
Ensure that you’re connected to the Internet and download the Yale Smart Living Home app on your iPhone, or via Google Play Store if you’re an Android user.

There are no lights on my Door Contact / Keypad after I have changed the batteries
Please ensure the battery is inserted in the correct manner, see the picture below.
Step 1
Go into your programme menu (blue menu button, then enter your pin code followed by the tick key), to prevent an alarm activation. Then continue to change the batteries.
Why do I have an amber light on my Hub?
This indicates that there is a fault in the system, please see in your app settings, to view the fault.

What do the LED lights mean on my Smart Hub?
See image below for more information:

What Yale app do I need to download?
Ensure that you’re connected to the Internet and download the Yale Smart Living Home app on your iPhone, or via Google Play Store if you’re an Android user.