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FAQ about Smart Safe

Here are the answers to frequently asked questions about Yale Sync Smart Home Alarm. If you do not find the answers you are looking for, you can also try our troubleshooting help.

Five common questions about Yale Smart Safe

    What type of batteries does the Yale Smart Safe use?

    The Yale Smart Safe uses 4xAA Alkaline batteries which are included in the box. The batteries will last approximatly twelve months. It is a advised to change the batteries after twelve months to prevent the risk of the batteries leaking into the battery compartment. 
     

    To Product Support

    How do I turn the sounds on/off?

    Via the Yale Home App, while connected to the Smart Safe, go to Settings > lock settings > Adjust device Voice > Off/High
     

    To Product Support

    How many people can I share access to the Yale Smart Safe with?

    There is a maximum number of 25 Yale Home app users that  can have access to the Safe at the same time.​

    To Product Support

    I do not receive notifications from the Yale Access app, why?

    In order to receive notifications for your Yale Smart Safe, you must have the Yale Access Wi-Fi bridge set up with your Safe and Yale Home app.
     

    To Product Support

    How is the communication between the Yale Smart Safe and the phone secured?

    The Yale Home app and the Yale Smart Safe use multiple levels  of encryption technologies to ensure the security of the wireless  communication.

    To Product Support

FAQ

  • How many people can I share access to the Yale Smart Safe with?

    There is a maximum number of 25 Yale Access app users that  can have access to the safe at the same time.​

  • What type of batteries does the Yale Smart Safe use?

    The Yale Smart Safe uses 4 x AA Alkaline batteries which are included in the box. The batteries will last approximatly twelve months. It is a advised to change the batteries after twelve months to prevent the risk of the batteries leaking into the battery compartment. 

  • How many keys are supplied with the Yale Smart Safe?​

    There is one key supplied with the Safe as a back up entry solution.

  • Is the Yale Smart Safe supplied with fixings?

    Yes the Safe is supplied with fixings. The fixing allow the to be mounted to the floor or the wall.

  • What is the expected battery life for the Yale Smart Safe

    The expected life is 12 months.  We recommend the user to change the batteries after 12 months to avoid the risk of leakage into the battery compartment.

  • How is the communication between the Yale Smart Safe and the phone secured?

    The Yale Home app and the Yale Smart Safe use multiple levels of encryption technologies to ensure the security of the wireless  communication.

  • I do not receive notifications from the Yale Home app, why?

    In order to receive notifications for your Smart Safe, you must  have the Yale Home Wi-Fi bridge set up with your Yale Home app.

  • Is my Yale Smart Safe compatible with voice assistants?

    Yes, as long as you have purchased the Yale Wi-Fi Connect Bridge, you can use your Smart Safe with Google Assistant and Alexa.

  • Is the Yale Smart Safe fire or water rated?

    No, The Yale Smart Safe is not fire or water rated.

  • Can I get a replacement Key for my Yale Smart Safe?​

    Replacement keys can be ordered via customer service or tech support. You will be required to provide some security information and the number for your key. The key number is located on the underside of the keypad, look for a 6-digit code that starts with the letter  'H' . ​

  • Is Apple Home kit compatible with the Yale Smart Safe?

    Yes, you can use Apple HomeKit with the Yale Smart Safe.

  • How do I turn the sound on/off?

    Via the Yale Home App, while connected to the Smart Safe, go to Settings > lock settings > Adjust device Voice > Off/High

  • What are the dimmensions and weight of the Yale Smart Safe