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Getting Started FAQ
What is in the box?
- 1 x Yale Smart Video Doorbell
- 1 x USB C Cable
- 1 x Mounting Wedge
- 1 x Mounting Plate
- 1 x Double-sided Tape
- 2 x Wall screws
- 2 x Wall plugs
- 1 x Window Sticker
- 2 x Extension wires
- 1 x Fuse
- 1 x Security pin
- 2 x Doorbell back screws
- 4 x Wire caps
- 1 x Protected by Yale Sticker
- 1 x Quick Start Guide
What are the key features of the Yale Smart Video Doorbell?
What are the dimensions and weight of the Yale Smart Video Doorbell?
The weight is 220g
What application should I use with the Yale Smart Video Doorbell?
Yale Home is the application to use on your mobile phone. The app is available on Apple App Store or Google Play.
Download the Yale App from the App Store or Google Play depending on your device.
Once you have downloaded the Yale Home app you will need to click on create an account, or sign in if your already have an account.
Does the Yale Smart Video Doorbell need to be connected to Wi-Fi?
Yes, the Yale Smart Video Doorbell works when connected to a 2.4 GHz Wi-Fi network.
NOTE: It is not compatible with 5 GHz Wi-Fi networks.
Can the Wi-Fi connection be made to a MESH network?
Yes, if you are using a mesh network, please make sure that the camera is connecting to the closest mesh node
Can I use the Yale Smart Video Doorbell with an Ethernet cable?
No, the Yale Smart Video Doorbell only has Wi-Fi connectivity and is compatible with 2.4 GHz networks.
How do I power on the Yale Smart Video Doorbell?
To power on the Yale Smart Video Doorbell, press the power button for one second, the power button is located on the rear of the unit. Follow the same process to power off the unit.
The power-on process can be viewed in step 3 of the Yale Smart Video Doorbell setup video, Click here to view How to set up your Yale Smart Video Doorbell.
How to install and setup the Yale Smart Video Doorbell?
The Yale Smart Video Doorbell needs to be wall mounted with the supplied fittings.
In the Yale Home app, go to the settings menu (accessed by pressing the small gear icon) , scroll down to installation guides to view the in-app videos and images that show you how to mount the Yale Smart Video Doorbell.
Alternatively, Click here to watch our video on how to setup your Yale Smart Video Doorbell.
How to adjust the physical angle of the Yale Smart Video Doorbell?
The Yale Smart Video Doorbell can be installed onto a flat surface, however, if you need to position the Yale Smart Video Doorbell Camera toward a specific direction, you may use the multidirectional angle plate supplied in the box to angle your Yale Smart VideoDoorbell to the left or right.
What is the viewing angle and specifications of the Yale Smart Video Doorbell?
The viewing angle is 154 degrees and it has 8 x digital pan and tilt with Wide Dynamic Range (WDR).
What are the audio features on the Yale Smart Video Doorbell?
The Yale Smart Video Doorbell contains a Microphone and Speaker for two-way audio, supporting Full duplex audio, echo cancellation and AAC audio codec.
Can the Yale Smart Video Doorbell run of a battery or mains?
The Yale Smart Video Doorbell can run of the internal battery or from a mains power supply.
In camera hardware, the two power input options are designed for different use cases, depending on the available home installation options:
USB-C input: this is used when you are running the internal battery, the battery will need to be charged. For optimal/shortest charging time we recommend a 5V, 2 A.mp Using a 1 Amp charger will extend the charging time. Note: the Yale Smart Video Doorbell does not support any fast charging standards. A fast charger can be connected, but there will be no fast charging benefit as charging will be standard 5V 2 Amp charging.
24VDC, 0.5A: This is what the Yale AC adapter provides, and the Doorbell is designed to handle this. The Yale AC adapter could also have been named AC/DC adapter, it converts input AC voltage (mains 110/240 VAC) to output DC voltage (24VDC). (AC Adapter sold separately)
8-24VAC: this is the voltage range mostly used by traditional mechanical chimes that are set up with a bell transformer which in most countries (except UK) is located in a fuse box central in the house. The Doorbell screw terminals can be connected to the wires that is used by the mechanical bell button, the old mechanical chime must be disconnected, that is the wires powering it must be disconnected and in between these to wires it's suitable to place the inline fuse that the Doorbell is delivered with. It's very important that the inline fuse is installed.
For guidence, in the Yale Home app, go to the settings menu (accessed by pressing the small gear icon) for each Yale Smart camera, scroll down to installation guides to view the in-app videos and images that show you to mount your cameras.
Alternativy, Click here to view the video on how to setup your Yale Smart Video Doorbell.
My existing bell transformer is specified to 12 V DC, can I use it to power my Yale Smart Video Doorbell?
The terminals on the rear of the Yale Smart Video Doorbell are not marked positive or negative, you can connect the power supplies either way around.
Which way around do I connect power to rear terminals on Yale Smart Video Doorbell?
Your Yale Smart Alarm will continue to operate and can be controlled using a Yale Keypad or Yale Keyfob. However, it cannot be controlled via the Yale Home app. We do recommend signing up to one of our subscription services which enables Cellular backup so even if your home internet goes down your Yale Smart Alarm hub will stay online.
Click here to view more information on the Subscription services.
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If connected to mains power supply does this bypass internal battery?
Yes, however the battery remains charged as a backup in the event of power cut.
Note: 110/240V mains can't be connected directly to the doorbell camera terminals, this will damage the camera. You will need a 8-24 V DC supply as found with our Yale AC Power Adaptor.
For further guidence on connecting to a mains power supply, in the Yale Home app, go to the settings menu (accessed by pressing the small gear icon) for each Yale Smart camera, scroll down to installation guides to view the in-app videos and images that show you to mount your cameras.
Alternativy, Click here to view the video on how to setup your Yale Smart Video Doorbell.
If connected to a mains power supply and there is a power cut, does the Yale Smart Video Doorbell revert to battery power?
Yes, the battery remains charged and is used as a backup in the event of power cut.
When I first setup the Yale Smart Video Doorbell do I need to charge battery?
If the battery level is too low (<20%) and no power is connected, the onboarding can't be started. We recommend that power is always connected to the camera before starting the onboarding and setup.
What is the battery charge time?
It will take approximately 5-6 hours to fully charge the Yale Smart Video Doorbell from a flat battery (using a 2A charger, with 1A charger it can take about 1 hour longer)
What is the expected battery life of the Yale Smart Video Doorbell?
This depends on usage and activated features such as motion detect, spot light. A fully charged battery will provide approximatly 4-6 months use.
How would I check the battery level of my Yale Smart Video Doorbell?
The battery level is displayed in the Settings section of the Yale Home app under Device Information, this is displayed as a percentage.
If connected to the mains supply, a lightetning bolt symbol will be displayed.
What additional accessories are available for the Yale Smart Video Doorbell?
Yale AC Power adapter - Click Here for more information on accessories.
When installing with the Yale AC Power Adaptor do I still need to user the inline fuse provided in the box?
No, if the Yale Smart Video Doorbell is installed with the Yale AC Power Adapter there is no need to install an inline fuse.
Can the button on my Yale Smart Video Doorbell control my existing mechanical chime?
No, it is not designed to do this. The Yale Smart Video Doorbell is only compatible with the Yale Doorbell Chime.
How do I setup and use the Yale Doorbell Chime?
Click Here to see our support article on the Yale Doorbell Chime.
What subscription services are available for the Yale Smart Video Doorbell?
Cloud Recording*
Video is captured and automatically routed to a secure cloud server, where it is saved for 30 days
AI Motion Detection*
Advanced AI-based camera analytics enables the cameras to differentiate between the motion of people, pets, vehicles, and delivery packages in real-time, and the user can choose to enable or disable notifications when motion is detected from these specific groups.
Click here to view more information on the Subscription services.