FAQ

The Yale Smart Alarm hub has 3 LED's.

White LED that is on all the time to show it is powered and all status is ok.

Orange warning triangle LED to alert you the system needs attention.

Red cloud disconnect icon LED which means the hub is not communicating to our cloud.

You can add up to 100 accessories to one Yale Smart Alarm hub.

The PIR LED will only flash during test mode. Once set up, during day-to-day use, the LEDs will not flash.

Yes, it depends on what settings you have applied to your accessories. These can be adjusted in the Yale Home app.

No, the Yale Smart Alarm is not compatible with any other Yale alarm systems or accessories.

Yes, you can add multiple sirens to your Yale Smart Alarm system.

The Yale Siren will sound for 5 minutes, 3 times per arming cycle. 

In Europe the warranty is valid for 2 years from the date of purchase, warranty claims are to be made via your place of purchase.

Yes, we recommend using our Yale Outdoor Door/Window Contact or our Yale Outdoor Motion Sensor for these types of environments.

The movement range is approx 12 - 14 meters.

No, Apple Homekit is not compatible at this moment in time. 

The batteries last between 3-4 years for specific accessories and frequency of usage. 

The backup will last for approximately 12 hours in fully functional mode,  keeping all communication to the Yale Home app and accessories active.

The trigger is dependent on the size of the pet. Our sensors are immune to animals up to 30 kilograms when positioned at a height of 2.4 meters.

Ensure the motion sensor is set to pet mode in the device settings via the Yale Home app, this will account for the pet in order not to trigger the alarm

Your Yale Smart Alarm will continue to operate and can be controlled using a Yale Keypad or Yale Keyfob. However, it cannot be controlled via the Yale Home app. We do recommend signing up to one of our subscription services which enables Cellular backup so even if your home internet goes down your Yale Smart Alarm hub will stay online. 

Click hereto view more information on the Subscription services.

Yes, the Yale Keyfob has the ability to lock the buttons to prevent you from pressing them when in your pocket or bag. to activate this press the hold the HOME arm (part arm) button down for 3 seconds. This will lock the buttons and the red LED will flash. To unlock the buttons press and hold the HOME arm (part arm) down for 3 seconds the green LED will flash to indicate the keys are unlocked.